I have a feeling I know why all the computer and software companies, along with their Internet compatriots, have farmed their personal services out to the people who populate the Asian continent. Those of us of an Occidental bent lack the patience bred into a people who nurture a history that stretches back through darkened centuries while ours barely make it past Sunday last week.
I had occasion to spend a goodly amount of time last night with a couple of gentlemen from India, Pakistan, or Ceylon (is there still a
Ceylon, I wonder?). I was having problems with my Earthlink connection, you see. It wasn't working properly. I couldn't open some pages (like Blogger's Dashboard, for instance); downloads were taking forever to transfer (does ten hours sound right to you for an upgrade to MS Office?); and my internet porn wouldn't load for nothing, nohow.
This had been going on for several days, nearly a week or so (I can't remember exactly how long - you know,
history and all that stuff). It was even affecting my little home network, although that had never worked out the way it should have. I mean, was it too much to ask that my laptop be able to leap atop the ether tracks when it was downstairs rather than sitting on my desk next to the router Earthlink had sent me a few years before? I mean ...
So, fortified by a couple (okay, three) dirty vodka martinis, I got on the phone and made my 800-call.
My first support person identified himself as Ronald and apologetically asked me to speak up since he could barely hear me. This caused me to have to continue the call in a loud, harsh tone which only made me sound more angry than I already was. Was I really angry? I'd like to think the feeling I was experiencing was more one of frustration at the injustice of my not being able to have my own way when I wanted to have it, and for as long as I wanted it to last.
Is that asking too much? I knew you'd understand.
After about forty-five minutes, it became clear Ronald was not going to be able to correct my problem. In this type of interaction, the first support person one gets is never the one who will solve your problem. It's written in the rules. The job of this first contact is to keep you online as long as possible before passing you off to another support person who
will eventually solve the problem, thus leaving you in a state of euphoric bliss at having - finally! - been able to achieve a successful consummation to your previous agitated condition.
My second-tier handler was named Donald. (When did Asian mom and poppas take to giving their offspring such white-bread, Westernized names? Of course,
Shakuntala is probably as common over there as, say,
Dave would be here.) And it was Donald who got me back on board. Soon I was skirting the pathways of my internet trails again.
Then together we looked at my hardware. In order to get me back online, we'd had to bypass my router and plug my modem directly into my new PC. I asked him about the router I had, figuring I didn't really need it anymore. I told him to jettison the router.
"Are you sure?" he asked.
"Yes. I don't need it. It never worked that well before."
"But how will you handle your laptop?"
"I'll take it outside. You wouldn't believe how many Wi-fi's there are in the neighborhood skies down here."
"Well, all right, if that is what you would like to do ..."
"Yep. Save me some money on my monthly bill, as well. And what about this modem? It's awfully old by now. Can I get a new one?"
"Yes, you can. I can have it shipped to you, but you will have to pay the shipping costs."
"Not a problem. I got bucks. Just don't send it overnight, send it over land. I'm not going to pay you more than my monthly bill just so I can have another plastic box sooner rather than later."
"Very well. What is your address?"
"Don't you have that?"
"Oh, of course, let me check ... Ah, here it is. Do you still live Over Land Texas?"
"Where? What? I've never lived in Texas. Never would. And the place is called Overland. One word."
"I see. And that is your city of residence -
Overland?"
"No! I live in New Orleans."
"And may I ask you, sir, how do you spell that?"
"Spell what?
New Orleans?"
"Yes, sir"
Aghast, I spelled it.
He read it back to me, "N-a-double-o ..."
"No, no, no," I said. "You've got the wrong letters, and it's two different words. 'New' and 'Orleans'. Two separate words."
I spelled it for him again. Very loudly.
"I see, sir. Thank you, sir."
"No, wait, repeat it to me."
He did.
He asked, "And what country is that in, please?"
I won't write what I said to that, but, trust me when I tell you, we were soon straight and even-Stephen about where my address was.
After that, I was finally able to get off the phone and get back to my 'nets.
And Donald or Ronald was free to get back to his own pleasures.
I admit, I felt pretty bad about the way I'd treated my Asian boys. I probably didn't fill their heads with dreams of visiting the Deep South and sipping Bloody Mary's on a balcony overlooking a passing parade. For that, I'm truly sorry.
Come to think of it, maybe I shouldn't be so eager to open that little package when it comes ...